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Assertive Communication Skills
Taken from Your Perfect Right by Alberti and Emmons, 2001, more good advice provided by the Center for Professional Well-Being, Durham, NC
- You are responsible for your own feelings.
- Remember that anger and aggression are not the same thing.
- Get to know yourself. Know what triggers your buttons.
- Take some time to examine the role anger is playing in your life.
- Deflect your cynical thoughts.
- Don’t set yourself up to get angry.
- Learn to relax. Apply it.
- Develop several coping skills for handling anger (relaxation, physical exertion, stress immunization statements)
- Save your anger for when it is really important. Focus on building good relationships.
- Avoid sarcasm and innuendo. Use honest, expressive language.
- If possible, schedule time to work things out.
Taken from Your Perfect Right by Alberti and Emmons, 2001
Provided by John-Henry Pfifferling, Center for Professional Well-Being, Durham, NC